Frequently Asked Questions
Everything you need to know about our premium mochi ice cream.
How do you ship frozen mochi ice cream without it melting?
We ship our mochi in insulated coolers packed with enough dry ice to ensure it stays frozen during transit. We use expedited shipping methods to guarantee your treats arrive in perfect, frozen condition.
Do you offer vegan or dairy-free options?
Yes! We have a dedicated selection of vegan mochi made with premium coconut and cashew milk bases. Look for the 'Vegan' tag on our product pages.
What is the best way to enjoy Mochidoki?
For the best texture and flavor, let your mochi sit at room temperature for 3 to 5 minutes before eating. This allows the rice flour dough to soften and the ice cream to reach its ideal creaminess.
Are your products gluten-free?
While the sweet rice flour used for our mochi dough is naturally gluten-free, some of our fillings may contain gluten. Please refer to the specific ingredient list on each product page for allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or melted, please contact our customer service team within 24 hours for a replacement or refund.
Can I customize a variety pack?
Absolutely! Our 'Build Your Own' feature allows you to select your favorite flavors to create a personalized collection of 4nd or 24 pieces.